Reviewing Field Service Strategy: Aligning Focus and Execution
Supplied by The Service Council on Friday, 15 August, 2014
A review of current field processes to identify areas of improvement is the first step toward better resolution rates and improved revenue opportunities for field service organisations.
This paper examines research of 260 organisations world-wide, which was conducted March 2014, to gauge potential areas of improvement.
A key benchmark test for the best rugged device
Independent market research company Opinion Matters invited eight mobile workers who use...
Managing your workforce from the cloud
Customer satisfaction is crucial to any industry, with 91% of customers willing to stop doing...
Ethernet in industry, the challenges and opportunities
Set to operate with frequencies of up to 2 GHz, Category 8 cabling will be able to run at...