Reviewing Field Service Strategy: Aligning Focus and Execution
Supplied by The Service Council on Friday, 15 August, 2014
A review of current field processes to identify areas of improvement is the first step toward better resolution rates and improved revenue opportunities for field service organisations.
This paper examines research of 260 organisations world-wide, which was conducted March 2014, to gauge potential areas of improvement.
Service analytics - an open door to service improvement and increased profitability
As the importance of data continues to evolve, it is no longer okay for information to be...
Facility operations and maturity model: streamlining DC operations
An operations and maintenance program is critical in determining how a data centre is meeting...
Case Study: Powering Up On Workforce Management
Workforce management is a key area of focus in field service and no longer just focus on task...